BILLING & INSURANCE

A simple and transparent healthcare process.

Transforming healthcare.

Medicine can be confusing. Paying for healthcare doesn’t have to be.

To better serve you, we want to make the billing process simple and transparent. We want to help you understand your bill. It’s important to note that Phoenix ER & Medical Hospital is a fully accredited micro-hospital. Click the links below to learn more:

Pay my bill

Phoenix ER & Medical Hospital’s Billing Policy

For your emergeny department visit, your ER co-pay will be collected at the time of your visit. We will bill your insurance company per the policy’s emergency room benefits. There will be two different claims mailed to your insurance company: the facility bill and the professional bill.

If you have health insurance, you will receive an EOB (explanation of benefits) from your insurance company in the mail. Taking the time to be familiar with your benefits will help you make the best decisions when seeking medical care. It is important to note that the EOB is not a bill.

We never balance bill, which means you never pay more than you should for your healthcare.

Insurance Benefits

Phoenix ER & Medical Hospital accepts private insurance plans such as Aetna, Humana, United Health, Cigna, and BlueCross/BlueShield. We also have transparent out-of-pocket payment options, with the ability to pay in the form of cash, checks or credit cards.

We are not able to accept Medicaid or Medicare at this time.

If you have questions about a specific insurance carrier, contact us at (480) 284-5867 or send us a message at info@PhoenixERhospital.com

Phoenix ER & Medical Hospital is classified as out-of-network with some insurance companies, however, we honor all in-network deductibles and benefits.

Are We In-Network?

For all cases deemed emergent, state law requires your insurance company to pay for your emergency care, even if the emergency room is classified as out-of-network. The state of Arizona empowers patients to use a standard called the prudent layperson standard when determining what constitutes as an emergency.

Phoenix ER & Medical Hospital accepts “in-network” benefits even if your insurance company is “out of network”. We honor all in-network deductibles and benefits.

Workers' Compensation

Under Arizona law, it is mandatory for employers to secure workers’ compensation insurance.  Workers’ compensation is a “no fault” system in which an injured employee is entitled to receive benefits for an industrial industry, no matter who caused the job-related accident. Workers’ compensation pays medical bills and is covered underneath the Arizona Workers’ Compensation Law.

Visit the Industrial Commission of Arizona’s website for more information on workers’ compensation: 

An injured worker must file a workers’ compensation claim in writing with the Commission within one year after the injury occurred.

Submit a Worker’s Report of Injury Form 

Understanding your bill

We want to help you understand your bill. It’s important to note that Phoenix ER & Medical Hospital is a freestanding emergency center, so your bill may be different from other medical bills you may have received from hospitals or physicians. 

Phoenix ER & Medical Hospital has partnered with Tyvan, LLC, a medical billing services company, to provide a 24/7, simple and secure way for you to manage your medical bills. If you have any questions concerning your bill please contact Tyvan Billing at 713-357-2535.

Other billing questions

At any point, if you would like to speak to our Billing Department, please call Tyvan Billing at 713-357-2535.

TyvanBilling.com

At any point, if you would like to speak to our Billing Department, please call Tyvan Billing at 713-357-2535.