FREQUENTLY ASKED QUESTIONS

Enhanced Convenience
and Comfort

About Phoenix ER & Medical Hospital

What are your hours of operation?

We are open every day of the year, 24 hours a day. In other words, we never close, not even for holidays!

What kind of emergencies do you treat?

Phoenix ER & Medical Hospital treats the full range of medical concerns. As a full-service micro-hospital, we can diagnose and treat everything from a rash to a heart attack. We also treat physical trauma and injuries from accidents including industrial accidents and automobile accidents.

Do you provide care for babies and children in addition to adults?

Yes, we treat patients of all ages and medical conditions.

Do I need to make an appointment?

There is no need to make an appointment with Phoenix ER & Medical Hospital if you think you might be having a medical emergency. We encourage you to come in immediately.

We offer extensive out-patient Radiology, Laboratory, Infusion and other services that may require scheduling an appointment

How much is a visit at Phoenix ER & Medical Hospital?

It depends entirely on your condition, and we can provide an estimated cost of care before any sort of treatment.

How is Phoenix ER & Medical Hospital different from an urgent care center?

Phoenix ER & Medical Hospital is open 24/7, whereas an urgent care clinic will typically only be open 8-12 hours a day. Micro-hospitals, like Phoenix ER & Medical Hospital, are also equipped with advanced, radiology equipment and lab testing capabilities. By contrast, urgent care clinics usually have more limited laboratory and radiology testing.

Another important difference between the two is that Phoenix ER & Medical Hospital is staffed by board-certified Emergency Room Physicians and ER-trained Registered Nurses. While urgent care clinics may only be staffed by Physician’s Assistants or Nurse Practitioners.

What is the average wait time?

What if I need to be admitted to the hospital for further care?

Do you have a diagnostic lab on-site?

Do you offer radiology services?

Billing & Insurance Questions

What insurance do you take?

Phoenix ER & Medical Hospital accepts all commercial insurance payments for medical emergencies and authorized medical services.

We accept all in-network rates and benefits for emergency services. We do not balance bill.

We also accept:

  1. Veterans (with specific service connected benefits) for medical emergencies.
  2. Worker’s Compensation (Arizona Law, Federal Law)

We are unable to accept:

  • Medicare, Medicaid (AHCCCS and KidsCare), TRICARE – at this time we are unable to accept government-funded insurance plans due to federal regulations.

How do I know if Phoenix ER & Medical Hospital is “in network”?

According to Arizona guidelines, all insurance carriers are required to pay in-network benefits for any member seeking emergency medical treatment. Arizona law requires your insurance carrier to pay for your emergency care, whether the emergency room is “in network” or “out of network”.The state of Arizona empowers you to use “a prudent layperson standard” in considering what constitutes an emergency.

Can I come to Phoenix ER & Medical Hospital if I don’t have insurance?

Yes, Phoenix ER & Medical Hospital always puts patients’ emergency medical needs first. If you are deemed “non-emergent” by one of our emergency physicians and do not have health insurance in place you will still have the option of using a cash-fee plan to pay for your visit.

What part of my bill am I responsible for?

Patients are responsible for any deductibles, co-insurance, or co-pays as defined in their health insurance policy. For assistance or questions, please contact us to consult with a specialist.

How is my emergency visit processed with my insurance provider?

Your visit will be processed by Tyvan Billing and sent to your insurance company. Phoenix ER & Medical Hospital accepts “in-network” benefits even if your insurance company is “out of network”.

Phoenix ER & Medical Hospital accepts payment from your commercial insurance company, even if your insurance is “out of network”. You are responsible for all co-pays, co-insurance and deductibles.

If you receive a check from your insurance company, it is your responsibility and requirement to forward that payment to the hospital or billing company upon receipt.

To learn more, visit our Billing & Insurance page.

Click here to pay your bill online.

What if I have trouble with my insurance company?

What about worker's compensation?

What if I receive a check from my insurance company?

Learn more about how we can help you.