FREQUENTLY ASKED QUESTIONS
About Phoenix ER
We are open every day of the year, 24 hours a day. In other words, we never close, not even for holidays!
Phoenix ER treats the full range of medical concerns. We can diagnose and treat everything from a rash to a heart attack. We also treat physical trauma and injuries from accidents including industrial accidents and automobile accidents.
Yes, we treat patients of all ages and medical conditions.
There is no need to make an appointment with Phoenix ER if you think you might be having a medical emergency. We encourage you to come in immediately.
We offer extensive out-patient Radiology, Laboratory, Infusion and other services that may require scheduling an appointment
It depends entirely on your condition, and we can provide an estimated cost of care before any sort of treatment.
The following documentation is required for hospital outpatient services to be rendered. 1. Documentation that supports medical necessity of the outpatient service (e.g. physician’s office visit note, or progress note, etc.) 2. A signed and dated physician’s order for the outpatient service.
Phoenix ER is open 24/7, whereas an urgent care clinic will typically only be open 8-12 hours a day. Phoenix ER is also equipped with advanced, radiology equipment and lab testing capabilities. By contrast, urgent care clinics usually have more limited laboratory and radiology testing.
Another important difference between the two is that Phoenix ER is staffed by board-certified Emergency Room Physicians and ER-trained Registered Nurses. While urgent care clinics may only be staffed by Physician’s Assistants or Nurse Practitioners.
Billing & Insurance Questions
Phoenix ER accepts all commercial insurance payments for medical emergencies and authorized medical services.
We accept all in-network rates and benefits for emergency services. We do not balance bill.
We also accept:
- Veterans (with specific service connected benefits) for medical emergencies.
- Worker’s Compensation (Arizona Law, Federal Law)
We are unable to accept:
- Medicaid (AHCCCS and KidsCare), TRICARE – at this time we are unable to accept government-funded insurance plans due to federal regulations.
According to Arizona guidelines, all insurance carriers are required to pay in-network benefits for any member seeking emergency medical treatment. Arizona law requires your insurance carrier to pay for your emergency care, whether the emergency room is “in network” or “out of network”.The state of Arizona empowers you to use “a prudent layperson standard” in considering what constitutes an emergency.
Yes, Phoenix ER always puts patients’ emergency medical needs first. If you are deemed “non-emergent” by one of our emergency physicians and do not have health insurance in place you will still have the option of using a cash-fee plan to pay for your visit.
Your visit will be processed by Nutex Health and sent to your insurance company. Phoenix ER accepts “in-network” benefits even if your insurance company is “out of network”.
Phoenix ER accepts payment from your commercial insurance company, even if your insurance is “out of network”. You are responsible for all co-pays, co-insurance and deductibles.
If you receive a check from your insurance company, it is your responsibility and requirement to forward that payment to the hospital or billing company upon receipt.
To learn more, visit our Billing & Insurance page.